Frequently Asked Questions

SERVICES

Primo Baby Play Mats are created with safety, aesthetic and practicality in mind. Gorgeous Play mats designed with love and without compromise. Our Korean-made Play Mats are specially designed for your little one as they grow. Perfect for playtime & family time!

Besides providing your baby with a padded, safe and soft play area as they grow, our mat will also complement your beautiful living spaces for the entire family to enjoy!

Check out how we edge out the competition here.

Cushioning bumps and falls, use it for baby tummy time or when learning to crawl, to walk; as a padded area for your toddlers to play on, to read; for your children to relax or to do their activities; even using it as an exercise mat – they are just so versatile and useful for your home!

PRODUCTS

Yes, we offer 12 months local warranty for all products against manufacturing faults and defects.

This warranty does not extend to misuse or faults caused by improper usage. For warranty claims, please reach out to us at Hello@Primobabies.com

Our Baby Playmats are proudly made in Korea.

Our Eco Playmats are suitable for newborns and onwards.

Our Eco Playmats comes in two different sizes and 4 thicknesses:

  • Standard: 185 x 140cm, 12mm thick
  • Large: 210 x 140cm, 14mm thick
  • Plush Standard 185 x 140cm, 15mm thick
  • Plush Large 210 x 140cm, 18mm thick

Yes, our Eco Playmats adhere to strict quality control measures and have passed international safety standard tests and certifications.

  • Meet European safety standard with EN71-3 certification
  • Meet Korean Conformity Laboratories certification (KC mark)
  • Meet SGS safety certification
  • Non-toxic, no phthalates, no formamide and other harmful heavy metals substances (such as lead, mercury or zinc), BPA Free.
  • Fully Waterproof with beautifully designed finishing
  • Double-sided, reversible designs
  • Green Soft Protective film on both sides for protection against accidental scratches, enhancing durability.
  • Yes you can. Our customers satisfaction is important to us. We want you to be 100% happy with your purchase.
  • If you change your mind or for some reasons you wish to return the product, you can do that and have your full refund less shipping costs (if applicable). The following conditions apply:
    • All return goods must be in unused and original condition with original packaging in tact.
    • You must complete the return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
    • Please contact us at hello@primobabies.com if you wish to return a product.
      (NOTE: Primobabies reserves the right not to accept returns out of the said 30-day return period or if items that are to be returned are not in their original condition)
  • You can write to us via email at hello@primobabies.com or PM us via our IG account : @primobabies
  • We do not have a phone number listed here that you can reach us because besides running the business we are parents of young children who are usually not at their best behaviour when the phone rings.
  • We would love to talk with you if you are interested to become a local retailer or an overseas distributor. Please send email to hello@primobabies.com

SHIPPING

We ship to West Malaysia and Singapore. For all other countries and regions, please contact us at Order@Primobabies.com to check if we offer shipping to your area.

  • We have warehouses in Korea, Malaysia & Singapore. We ship to both West Malaysia and East Malaysia.
  • Orders from Singapore are dispatched once a week from our warehouse in Singapore so as to save your shipping cost and delivery time.
  • We can ship internationally via international courier. To find out the shipping rate, please email us at hello@primobabies.com
  • Delivery within Singapore is $5.00 island wide. (Rate is for first delivery attempt only, in the case of missed deliveries, subsequent delivery attempts will be charged at $15.00)
  • We offer FREE delivery for orders within West Malaysia and RM30 flat rate for orders from East Malaysia.
  • For shipping to other countries, please request for a quote by sending us an email at hello@primobabies.com

All prices are inclusive of shipping charges to West Malaysia and Singapore.

  • Delivery times average between 2-5 working days for Singapore & West Malaysia and 4-6 working days for East Malaysia once your order is confirmed. If you need a shorter delivery time, please request by email us at hello@primobabies.com and we will try our best to help you.
  • Deliveries times for offline or Expo sales average between 5-8 working days.
  • All deliveries are made by hand.
  • Do note that delivery time may be longer during sales and promotion period due to many orders and overloaded at courier service end.

Please allow for 1-3 working days due to processing time. Once your order ships, standard ground shipping takes 3-10 working days.

You should contact us as soon as you can and provide an alternate delivery address at Order@Primobabies.com Provided the product has not been shipped by our courier, we may amend the delivery address.

ORDERS & PAYMENTS

Once your order is processed, they may not be modified or cancelled.

You may check your order status under your account after login.

Alternatively, you may contact us regarding the status of your order(s) at Order@Primobabies.com

* Note: When requesting for a status update, kindly provide us with the following details:

  • Invoice/Order number
  • Product model ordered
  • Date and Time of order

We accept payment via all major credit and debit cards & Bank transfers/TT.

There are no additional charges for making payments using all major credit & debit cards via our appointed service provider: Paypal. Our site is secured and SSL enabled.

OTHERS

I have some more questions. What should I do?

Feel free to contact us if you have any questions at Hello@PrimoBabies.com

Shipping Info

Covid-19 update: Due to government imposed measures, expect slight delay in delivery times.

We aim to provide you the most efficient and affordable shipping method.

  • Delivery within Singapore is $5.00 island wide.

Orders for Singapore are dispatched thrice a week from our warehouse in Singapore, this will help to save your shipping cost and delivery time if you are located in Singapore or wish to send a gift for someone there. (Above rate is for first delivery attempt only, in the case of missed deliveries, subsequent delivery attempts will be charged at S$15.00)

We have warehouses in Korea, Singapore and West Malaysia, we ship to both West Malaysia and East Malaysia.

We can ship internationally via international courier. To find out the shipping rate, please email us at hello@primobabies.com

Return

Our customers satisfaction is important to us. We want you to be 100% happy with
your purchase.

  • If you change your mind or for some reasons you wish to return the product, you can do that and have your full refund less shipping costs (if applicable). The following conditions apply:
    • All return goods must be in unused and original condition with original packaging intact.
    • You must complete the return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
    • Please contact us at hello@primobabies.com if you wish to return a product.
      (NOTE: Primobabies reserves the right not to accept returns out of the said 30-day return period or if items that are to be returned are not in their original condition).